Store Policy



PAYMENTS

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Orders will not be processed until they are paid in full. 
When a credit card is declined, we try to contact you. 
Your order will be on hold until we hear from you.
We cannot save stock for orders on hold.
Be sure you use your own card. Be aware of what you are charging. 
You will be charged for any additional cost incurred by you. 
If you question a charge through the credit card company and refuse to pay, we are charged $25.00 charge back. 
You will be responsible for paying this fee to us. Please call us first 800 435 6888.
Any unpaid balances or refusal to pay will be turned over to our attorney, who is on retainer for collection.
There will be a $25.00 fee for each returned check, plus attorney or court costs for collection.
ALL ORDERS ARE SHIPPED - THERE IS NO PICKUPS - WE ARE ONLINE STORE ONLY
We are not responsible for problems with orders after 30 days. There is no refund or replacements.
Be sure to check your order when you receive it and there is time to make adjustments,
ORDERING AND SHIPPING
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We ship - US PRIORITY, FEDEX GROUND, UPS GROUND
Regular order production time is 7-10 days - ( if there isn't any embroidery) business days plus shipping time. 
Business days do not include Saturday, Sunday and Holidays.
Some items such as labels, hard trunks, embroidered jackets and robes or personalized name and numbers make take longer and may ship separate.
In some cases, due to demand and high quality standards we may be temporarily out of an item and may ship separate.
Our shipping rates are an industry standard and include shipping and handling. 
We cannot use other business or personal shipping accounts. 
We are an online only and pick-up is not available.
Be sure to check you order as soon as you receive it.
WHEN WE ARE IN OUR BUSY SEASON - THIS MAY EFFECT THE SHIP TIME \

INTERNATIONAL SHIPPING does not qualify for any shipping discounts or Free Shipping offers. Customers will be required to pay the additional costs.

SHIPPING TO CANADA can be costly with the addition of duty fees , it might be better to ship to camp.

IF YOU CHOOSE TO SHIP TO CAMP, WHEN YOU ORDER ENTER YOUR CAMPERS NAME AND THE CAMP NAME AND ADDRESS.
We can not contact camps to check on your package.
We do not attach labels to clothing.



RUSH SERVICE

Most orders ship out within 7-10 days. Unless one of your items has embroidery, that could add a few more days.
Faster shipping methods are available on line.
Call Customer Service if 7-10 days is a problem.
Not all products are available through Rush Service. We will send only what is available.
Many rush orders are shipped directly to camp; these orders are not returnable.
Once order is received by the camp, they must see that your camper receives it.
May and June are our busiest months and may affect delivery time.
We strongly recommend that you plan ahead and order as early as possible.
If order is Rush and shipping was expedited it will not be applicable to Backorders. 
Backorders will be shipped US Priority/UPS Ground/FedEx Ground UPS
Orders placed with overnight shipping means that when the order is ready it will ship overnight..
Call our office if order is urgent.


SIZING

Please read the size chart for every product that you order. 
You are responsible for selecting the size. 
Our customer service can only suggest. 
It is helpful if you compare the size chart to a similar piece of clothing in your child's closet.
Be sure to allow for shrinkage.

RETURNS AND EXCHANGE AT YOUR EXPENSE


2020 RETURN POLICY

Our staff are all working from home and our goal is to make your camp shopping experience simple, enjoyable and safe. 
You can reach us by calling our Bunkline phone number, 856-751-4544.
 If you any have questions on sizing or product related questions, there are several ways to reach us. 

Speak with our CHAT team (on the Bunkline site) or contact us by phone, 856-751-4544 or email, info@bunkline.com.
When leaving a message, please provide your name and phone number along with your question. 
One of our customer service team will return your call or reply to your email. Since we are working remotely please be patient.
Call time is best between… Monday – Friday 9:00am – 4:30pm.

We at Bunkline are working together with you through this challenging time. 
For this reason, we have extended our return policy from 30 days to up until the 1st day that camp begins. 
Bunkline will accept the return and replacement of any merchandise for any reason, for store credit, up until the 1st day of camp. 
Under the provision that it is in re-sellable condition and has not been washed, worn, labeled, personalized or customized.
 The store credit will be valid until the start of camp in 2021. 
If you need to make a return or exchange for different size, do not place a new order and charge your credit card a second time. 
Please call us at 856-751-4544 for size change requests.

While we are continuing to operate our warehouse, we are doing so with a limited staff. 

If you have a question about the status of your order, the best way to reach us is through our chat team on the Bunkline site, by phone, or email.

Thank you for your patience and understanding.
We wish all of you good health and be safe.

Bunkline Outfitter

New Jersey


NOT RETURNABLE

NO ITEMS SHIPPED TO CAMP OR ANY LABELED CLOTHING. 
Personalized items with embroidered names or name and number. Special customized items. 
Socks or underwear. Worn or washed merchandise. 
No end of season returns or prior season purchases. 
Returned merchandise must be in perfect condition to sell. – it is at our discretion. 
Do not return in packaging that already contains an odor or pet hairs.

AVAILABILITY


We hope you’ll understand that with all the efforts we make to have the items you order in stock, 
sometimes an unanticipated demand will exceed our supply. 
We reserve the right to substitute similar products.


ERRORS

Errors in description or typographical errors are subject to correction. In case of a design or style change, we will send you the latest model. 
We reserve the right to substitute.
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SHIP RETURNS TO:
BUNKLINE WAREHOUSE RETURNS

100 E. Evergreen Ave.

Somerdale, NJ 08083

CUSTOMER SERVICE
800 435 6888
856 751 4544

Hours: Monday — Friday 9 AM - 4:30 PM

customerservice@bunkline.com