Store Policy

PAYMENTS

Orders will not be processed until they are paid in full.
When a credit card is declined, we try to contact you.
Your order will be on hold until we hear from you.
We cannot save stock for orders on hold.
Be sure you use your own card. Be aware of what you are charging.
You will be charged for any additional cost incurred by you.
If you question a charge through the credit card company and refuse to pay, we are charged $25.00 charge back.
You will be responsible for paying this fee to us. Please call us first 800 435 6888.
Any unpaid balances or refusal to pay will be turned over to our attorney, who is on retainer for collection.
There will be a $25.00 fee for each returned check, plus attorney or court costs for collection.

ALL ORDERS ARE SHIPPED - THERE IS NO PICKUPS

We are not responsible for problems with orders after 30 days. There is no refund or replacements.


ORDERING AND SHIPPING

We ship - US PRIORITY, FEDEX GROUND, UPS GROUND
Regular order production time is 7-10 days - ( if there isn't any embroidery) business days plus shipping time.
Business days do not include Saturday, Sunday and Holidays.
Some items such as labels, hard trunks, embroidered jackets and robes or personalized name and numbers make take longer and may ship separate.
In some cases, due to demand and high quality standards we may be temporarily out of an item and may ship separate.
Our shipping rates are an industry standard and include shipping and handling.
We cannot use other business or personal shipping accounts.
We are an online only and pick-up is not available.
Be sure to check you order as soon as you receive it.
WHEN WE ARE IN OUR BUSY SEASON - THIS MAY EFFECT THE SHIP TIME
IF YOU CHOOSE TO SHIP TO CAMP, WHEN YOU ORDER ENTER YOUR CAMPERS NAME AND THE CAMP NAME AND ADDRESS.

We can not contact camps to check on your package.

IRON ON LABEL ATTACHING

May take 2 weeks plus ship time.
Deadline for attaching is April 30th.

RUSH SERVICE

Most orders ship out within 7-10 days. Unless one of your items has embroidery, that could add a few more days.
Faster shipping methods are available on line.
Call Customer Service if 7-10 days is a problem.
Not all products are available through Rush Service. We will send only what is available.
Many rush orders are shipped directly to camp; these orders are not returnable.
Once order is received by the camp, they must see that your camper receives it.
May and June are our busiest months and may affect delivery time.
We strongly recommend that you plan ahead and order as early as possible.
If order is Rush and shipping was expedited it will not be applicable to Backorders.
Backorders will be shipped US Priority/UPS Ground/FedEx Ground UPS

SIZING

Please read the size chart for every product that you order.
You are responsible for selecting the size.
Our customer service can only suggest.
Attending the Road Shows and trying on the items will make certain of the fit.
If you are unable to come to our Road Shows, call our Customer Service for assistance.
Be sure to allow for shrinkage.


RETURNS AND EXCHANGE AT YOUR EXPENSE

Items that are labeled, personalized, or customized in any way are not eligible for return or exchange.
Certain items are not eligible for return or exchange as well if noted on website.
You can return or exchange all other unworn, unwashed or defective merchandise within 30 days of receipt.
We will not accept any returns or exchanges after 30 days.
All products have a size chart, please make your selection carefully.
Exchanges will be charged return shipping at the best rate.
Please check your order carefully. Make sure label names are spelled correctly and all products are ordered in the proper size.
We will provide only store credit for returns. The store credit will be applied to your account once the items are received.
Customer store credit will only remain valid for the current season (seasons end September 15th).
For exchanges, we will apply a credit to your original payment method once the exchange items are received.
If your original payment method was by cash or check, we will issue you store credit for both returns and exchanges.


NOT RETURNABLE

No items shipped to camp for any reason or any labeled merchandise.
Personalized items with embroidered names or name and number. Special customized items.
Socks or underwear. Worn or washed merchandise.
No end of season returns or prior season purchases.
Returned merchandise must be in perfect condition to sell. – it is at our discretion.
Do not return in packaging that already contains an odor or pet hairs.


AVAILABILITY

We hope you’ll understand that with all the efforts we make to have the items you order in stock,
sometimes an unanticipated demand will exceed our supply.
We reserve the right to substitute similar products.


ERRORS

Errors in description or typographical errors are subject to correction. In case of a design or style change, we will send you the latest model.
We reserve the right to substitute.


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SHIP RETURNS TO:

BUNKLINE WAREHOUSE RETURNS
130 Ferry Avenue, Suite C
Camden, New Jersey 08104


CUSTOMER SERVICE

800 435 6888
856 751 4544
Hours: Monday — Friday 9 AM - 4:30 PM
customerservice@bunkline.com